Fraud Prevention

What is fraud?

Preventing and detecting fraud helps protect our customers and keep our insurance premiums down.

There are two types of insurance fraud:

Application

Application Fraud occurs when a policy holder or applicant either misrepresents or deliberately fails to disclose material facts at policy inception for financial gain.

Types of application fraud include, without limitation:

• Misrepresentation / Non-Disclosure
  Can include parents taking out insurance policies as the policy holder when their child is actually the main driver, or failing to disclose all accidents/convictions.
• No Claim Discount Fraud
  Falsely claiming to have acquired a greater entitlement of No Claim Discount.
• Payment Fraud
  Taking out a policy with no intent to pay. Could be using own and/or stolen payment details.

Claims

Claims fraud is, quite simply, fraud involving claims. There are 2 categories:

• Fictitious losses, incidents or injuries
  Where a claim is submitted for a loss or incident which did not occur.
• Material misrepresentation or exaggeration of a claimed loss or personal injury
  Where a genuine loss or incident occurs but the claimant deliberately misrepresents or exaggerates the extent of the claim for financial gain.

What to do if you have been the victim of fraud

If you have information regarding a fraudulent Privilege insurance policy or claim, please email our dedicated teams:

Policy Fraud: direct.referral.team@directlinegroup.co.uk

Claims Fraud: intelligence@directlinegroup.com

Or you can contact the Insurance Fraud Bureau’s Cheatline:

Telephone: 0800 422 0421

You can also make a report using the online reporting tool

Alternatively if you have information regarding other types of fraud you can contact Action Fraud:

Telephone: 0300 123 2040

Text phone: 0300 123 2040

You can also submit a report to Action Fraud using the online reporting tool