We're doing everything we can to answer your calls as quickly as possible. If you'd rather not wait, you can make a claim online.
Insure your belongings outside the home, or even while sunning yourself on holiday.
We'll cover the following anywhere in the UK and for up to 60 days elsewhere in the world:
Protect your home and belongings with Accidental Damage cover. You can get cover for your Buildings, Contents or both, depending on your Home Insurance policy.
You'll be covered for unexpected, unintentional accidents caused by sudden physical damage. Some examples include:
(Buildings)
(Contents)
Get access to a 24-hour service for emergency repairs to your home.
We'll make sure a reliable, qualified tradesman does the repairs, with the aim to make your home safe and secure. We'll also cover your costs for labour, call out and parts up to £500 for emergencies such as:
Family legal protection gives you a 24-hour, seven-day-a-week helpline and claims service.
Report a claim or discuss private legal matters with our legal experts and be covered for up £100,000 for legal costs in pursuing claims related to:
We also provide cover for:
If you requested online access to your documents when you bought your policy with us, just click below to view them.
Sign in to see your documentsIf you're new to us, or you haven't got online access to your documents, you can use our policy booklets as a guide
See our policy booklets
Buildings - This section of your policy provides unlimited cover.
However, there are some properties that may not be eligible for this cover. These include, but are not limited to properties with:
Contents - These are the items that you would normally take with you when you move. Things like carpets, curtains, furniture, electrical appliances, valuables, clothing and personal effects. Your 'contents sum insured' amount should cover the current replacement cost of these items.
However, we cannot offer more than £175,000 cover for your contents.
If you need a higher level of cover for your buildings or contents, Direct Line Select might be more suitable. To find out more, give them a call on 0345 246 8859.
They're open Monday-Friday 8am-8pm and Saturday 9am-5pm.
Our website quotes are an estimate based on the size of your property. However, this is only a quote and you should check this amount carefully.
They are if you take out Personal Possessions cover (included with Platinum home insurance).
When added to our standard home contents policy we'll cover your personal belongings (including up to £250 for money) against theft, loss or accidental damage anywhere in Britain, as well as up to 60 days abroad.
Any individual items worth more than £2,000 must be named on the policy. Bicycles are covered up to £500 on our Home policy and £1,000 on our Platinum policy.
Personal Possessions cover is included on our Privilege Platinum Home Contents policy.
Your personal belongings (including up to £500 for money) are covered against theft, loss or accidental damage anywhere in Britain, as well as up to 60 days abroad.
Any individual items worth more than £4,000 must be named on the policy. Bicycles are covered up to £1,000.
If you have a bicycle which costs more than the limits above you can list individual bikes up to £5,000 per bike. The total for all your named bikes can't go over £10,000
Our home insurance covers the cost of your computer if stolen (up to £2,000 with our standard policy and up to £4,000 with our Platinum policy).
You can also add accidental damage cover to our standard home insurance policy (it's already included with our Platinum policy).
