Lower admin fees when you make a change online
You can make most changes to your policy online. Changing your car, insuring someone else to drive or amending your cover are all easy to do. If there's an admin fee, doing it online will cost you less than phoning us.
Claim online 24/7
Privilege has made claims easy to do online. Just sign into your account to make a car insurance claim or report an incident and we'll give you immediate confirmation and your claim reference number.
Before you pick up the phone, check these FAQs. In most cases, you can find the answers you need online
How do I make changes to my Privilege car insurance?
Make changes to your car insurance by signing in to your online account. Many changes can be made online with no need to call, including changing your car, address, number plate and drivers.
Where can I find my proof of NCD, certificate of insurance or other car insurance docs?
Your car insurance documents are available whenever you need them by signing in to your Privilege online account.
View your car insurance documents
I need to make a car insurance claim, can I do this myself online?
Yes, Privilege has made claims easy. Simply sign in to your account to make a car insurance claim or report an incident.
Where can I check or change my payments?
Sign in to your Privilege account to check your payments or update the bank details for your monthly Direct Debit.
How do I change the details of my car insurance renewal?
You can make changes to your renewal quote and set your automatic renewal preference using your Privilege online account.
Ask a question
Try the Privilege virtual assistant - it can answer questions or put you in touch with someone who can.
Ask a question
Message us on WhatsApp
Start a WhatsApp chat and get the help you need wherever you are. You can make many policy changes directly on WhatsApp.
Send a WhatsApp messageDid you know that it's often faster and pretty simple to do what you need from your online account? You can also make use of our 24/7 instant help on WhatsApp or by using our virtual assistant.
To speak to our customer service team please tell us what you want to talk about.
Our customer service lines are currently closed.
It's often faster and pretty simple to do what you need from your online account. You can also make use of our 24/7 instant help on WhatsApp or using our virtual assistant.
Policy changes
Many changes can be made online with no need to call, including changing your car, address, number plate and drivers.
Sign in to your accountIf you'd prefer to talk to someone, we'll do our best to get to your call as soon as possible.
Contact us on 0345 246 2261 during opening hours:
Documents
Your car insurance documents, certificate of car insurance and proof of No Claim Discount (NCD) are available whenever you need them online 24/7.
Sign in to your accountIf you'd prefer to talk to someone, we'll do our best to get to your call as soon as possible.
Contact us on 0345 246 2261 during opening hours:
Claims
You can make your car insurance claim online 24/7. We've made it easy to make a claim or report an incident.
Sign in to your accountIf you'd prefer to talk to someone, we'll do our best to get to your call as soon as possible.
Contact us on 0345 246 2261 during opening hours:
Renewals
Using your online account you can accept your renewal, make changes to your renewal quote and set your automatic renewal preferences.
Sign in to your accountIf you'd prefer to talk to someone, we'll do our best to get to your call as soon as possible.
Contact us on 0345 246 2261 during opening hours:
Payments
From your online account you can check your payments or update your bank details for your Direct Debit.
Sign in to your accountIf you'd prefer to talk to someone, we'll do our best to get to your call as soon as possible.
Contact us on 0345 246 2261 during opening hours:
Quotes
From your online account you can pick up a quote from where you left off, get a new quote or buy car insurance.
Sign in to your accountIf you'd prefer to talk to someone, we'll do our best to get to your call as soon as possible.
Contact us on 0345 246 2261 during opening hours:
My Account
Have you run into a problem with your account?
Contact us on 0345 246 2261 during opening hours:
Cancellations
Contact us on 0345 246 2261 during opening hours:
General enquiries
Contact us on 0345 246 2261 during opening hours:
